Web Portal for Effective Student Grievance Support System

Web Portal for Effective Student Grievance Support System

A grievance is a dispute that arises within an organization. In an educational institution, the most vulnerable group in this regard is the student community. Often, students fail to voice their concerns or seek proper support when facing issues within the organization. To address these problems, we have developed a Student Grievance support system. This web application provides a platform for students to lodge their complaints and conflicts that occur in their daily lives. These complaints are then forwarded to the Grievance Redressal Committee, which assesses their validity and sensitivity. Valid complaints are then passed on to the relevant Institute or Department, who take appropriate action and update the status of the complaint. This project aims to provide transparency to the students and help find solutions to their grievances. Web Portal for Effective Student Grievance Support System

We develop a web Application which is interactive, responsive and user-friendly. This project covers complaints in all sorts not only complaints regarding ragging and harassment but also complaints regarding irregularities in admission process, finance (fee payment), schedule , Migration process,
Revaluations, conflicts in names and mark sheets if any and also other issues faced by the students. The main objective of the project is to provide redressal to the complaints without time consumption [5] [6]. No organization can claim for quick to respond and easy to use. It’s established a knowledgeable
system of grievance complaints which redressal would cover complaints such as negative response to the return of documents or certificates any irregularities within the right of entry process, and also complaints about harassment and victimization [7] [8].

study documented that level out procedures which are significant for essential justice in service
delivery. Efficient performances of the scheme are likely demand and provide on scheme employment well. In many countries redressal in service delivery is not developed. Anju T [13], in her paper reported the preventive measures in the event of sexual harassment at education organization and complaint
handling. Also, there are some ways suggested to prevent the sexual harassment and to improve the working culture. Nripendra, P.R., [4], in his study which put into practice of ragging in education organization of South Asia and habits to restrain the danger of ragging have been investigated. Bonnie
S.F [15], in their study report, sexual persecution of women’s college is considered and it’s methodologically quality measurement is given

in the existing system, the students ought to meet the management authority directly or drop their complaints within the complaint box. Students are not aware that the complaint has been taken into action or any other steps taken regarding the complaint that has been posted by the students [12]. In the
existing system, there are chances for the fake complaints and the students who posted that complaint cannot be found easily and quickly. In some cases the complaint papers can get missed
and also some authority people can be able to misuse the complaint paper if the complaint is posted on them. All these processes are made manually [11]. Records are to maintained manually. The management people are not supposed to make a reply or response to the student who posted the complaint. It requires lot of time and man power. In most of the cases, the students aren’t allowed to meet the management authority [14]. Only the class representative can meet that too yearly once or
during any occasion where the management misses to note and rectify the student complaints. It can take tons of time. There is no separate committee to handle only the student’s complaints
[16]. If the student raises their complaint to the department that has to be forwarded to management, it doesn’t reach the management in most cases